Site icon Bill Hartzer

Hotels Are Way Too Paranoid About TripAdvisor Reviews

tripadvisor reviews

Hotels and hotel managers have gotten way too paranoid about online reviews. How have we become a culture where we rely so heavily on online reviews (true or not) that one or two online reviews will make or break a business? Or even stop people from going to a hotel just because of something we read on the internet?

Do you believe everything that you’ve read on the internet?

Let’s look at a recent example of an honest online review left at Tripadvisor, and how the hotel owners (or hotel manager) responded to that review. In this case, the person leaving the review deleted their honest review of a hotel, afraid of the possible repercussions from the hotel owners, that quite possibly could have ruined their career.

Yes, you read that right. A hotel owner, upset about an online review that contained negative information about the hotel, essentially ruined the career of someone who stayed at the hotel.

In a recent thread over at Reddit, the reviewer wrote about what happened:

The musician was totally in his or her right to leave an honest review of the hotel. In my opinion, we should be totally free to write honest reviews about a business, without fear of any repercussions by the hotel owner, the staff, or anyone else.

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